SATISFIED EMPLOYEES – SATISFIED GUESTS
Our Grandhotel Hessischer Hof consists of approximately 150 associates working together in different departments. Our core values, which we strive for on a daily basis are: fairness, courtesy, safety, respect, humanity, quality, ambition, sincerity and tradition. We all unite by the same passion for hospitality as our Grandhotel family comes from many different backgrounds. We nurture new ideas and aim to combine them with the traditions of our property. We would like to present you our principles as follows:
Guest & Host
Our aim is to provide memorable moments for our guests. We empower our team to go the extra mile. An eye for detail and the skills to perform are important as our team is diverse, friendly and caring to not only meet, but exceed guest expectations.
Our hotel belongs to the Hessische Hausstiftung, which was founded by the members of the House of Hesse, in order to preserve art and cultural identity within the area and properties in the state of Hesse. We are aware of this long tradition, its responsibility and fully represent our owners by supporting the common goal of not only maintaining but exceeding the set goals.
We set high standard for our services and products offered. This starts with purchasing the right goods and providing individual service for our guests. We continuously develop our culinary highlights to cater to new trends, demands and wishes of our valued clients.
We are responsible and care for the environment we work in. Local and seasonal products are matter to us. Grandhotel Hessischer Hof also fosters the relation with the Frankfurter Gesellschaft and the city of Frankfurt.
A trustworthy approach among all team members is the basis for our good cooperation and spirit. Therefore we always pay attention to communicate honestly, objectively, openly and respectfully with each other. We are open for new ideas and suggestions from our team members and show our loyalty by supporting each other and by offering individual training and development plans.
By following our principles we will all contribute to the success of our company.