The internet website www.grandhotel-hessischerhof.com is operated by Gesellschaft für Beteiligung GmbH, Hainstraße 25 b, 61476 Kronberg, which is the operating company of the Grandhotel Hessischer Hof.
The Grandhotel Hessischer Hof (referred to in the following as “Grandhotel”) takes all concerns relating to data protection seriously and would like to ensure that your privacy is protected when you make use of the website of the Grandhotel Hessischer Hof. Therefore, we have prepared this information about data processing in which we explain how your data is treated. You can print out or save this document by using the ordinary corresponding feature of your internet service programme (= browser: usually “File” -> “Save under”).
The Grandhotel Hessischer Hof reserves the right to modify the content of this data protection information from time to time. Therefore, reviewing the information about data processing at regular intervals is advisable.
§ 1 Personal data
- The Grandhotel only processes and utilises your personal data if you have given your consent or if it is permissible as a result of a regulation. We will only collect, process and utilise personal data which are required in order to perform and take advantage of the services of the Grandhotel Hessischer Hof or which you have provided voluntarily.
- Personal data are all data that contain information concerning the personal or material circumstances of an identified or identifiable customer. For example, they include name, e-mail address, physical address, sex, date of birth, telephone number, age as well as payment information.
§ 2 Purposes of the collection of personal data
The Grandhotel Hessischer Hof requires your personal data for the following purposes:
- for processing your reservation (your e-mail address as well as general booking information),<0}
- for responding to your questions (your e-mail address, possibly your telephone number)<0}
- for sending out our newsletter (your e-mail address and your name)<0}
§ 3 Automatic data collection by means of cookies
Cookies are small files that are saved on your data carrier which store certain settings and data for the purpose of an exchange with our system via your browser. In principle, two different types of cookies can be differentiated. There are so-called “session cookies” as well as temporary and/or persistent cookies. Whereas session cookies are deleted as soon as you close your browser, temporary and/or persistent cookies are stored on your data carrier for a longer period and/or for an unlimited period. That storage helps us to design the options we offer you accordingly, but it also makes it easier for you to use our website. It is possible to avoid repetitions because certain information relating to you is saved. The following information is automatically recorded by the computer system when the website www.grandhotel-hessischerhof.com is accessed:
- your internet address (IP address),
- browser type and version,
- website from which you visit the website of the Grandhotel (referrer URL),
- operating system that is used,
- website from which you are redirected to other websites,
- date and time when you access the website.
Those data are saved separately from your other information, which you may possibly have provided to the Grandhotel. Those data are not interlinked with your other information. They are analysed for statistical purposes so the Grandhotel Hessischer Hof can optimise its website and other options it offers. The data are deleted after they have been analysed.
If you do not want cookies to be used, you can block utilisation of cookies in your browser. The possibility that the functionality of the website of the Grandhotel Hessischer Hof may be impaired as a result cannot be excluded.
§ 4 Newsletter
If you register for our newsletter, the information you have provided to us will only be processed and utilised by the Grandhotel Hessischer Hof. You can lodge an objection to receiving the newsletter at any time by means of a link at the end of a newsletter or via our homepage.
§ 5 Transmission of personal data to third parties
It may be necessary for us to transmit your personal data to third parties in order to process your orders. The data are only utilised in order to fulfil the obligations or tasks for which those parties are responsible. Transmissions of data to government agencies or authorities are only implemented within the scope of mandatory national regulations.
§ 5.1 Transmission of personal data in connection with online booking
It is possible for you to book your stay via various booking portals. At that point, we have no control over what personal data are transmitted to us by the service provider.
If they book their stay via our homepage, all data are recorded by the service provider Travel Click and forwarded to us in the form of an e-mail, with the exception of credit card information.
§ 5.2. Transmission in connection with job applications
If you are interested in one of our job openings, we would ask you to please submit a job application online. You will then be redirected to the homepage of Hotel Career. The data protection provisions of the service provider are applicable. The Grandhotel Hessischer Hof accesses that data within a protected area.
§ 6 Duration of data storage
Your personal data are only saved for as long as is necessary for performance of the services of the Grandhotel Hessischer Hof. Occasionally, it is possible that data storage for a longer period is necessary because of statutory or legal obligations.
§ 7 Data security
The Grandhotel Hessischer Hof has established technical and organisational security measures in order to protect your data, especially against loss, manipulation or unauthorised access. We adjust our security measures regularly to reflect ongoing technical developments.
§ 8 Disclosure of information
You have the right to request information about your data that are stored at the Grandhotel at any time. If your data are incorrect and have been saved wrongfully, we will correct, block or delete such data. Please also inform us as soon as there have been any changes in your personal data. Please direct your requests for information, questions, complaints or suggestions relating to the topic of data protection by conventional mail to
Gesellschaft für Beteiligung GmbH
Hainstraße 25 b
61476 Kronberg im Taunus